CEP
Customer Engagement Platform
CEP is a multi-tenant customer engagement platform being developed by SolRivet for businesses such as dental practices and other small and medium organizations. It is designed to bring customer conversations, contact context and enabled workflows into each business's own workspace.
A practical workspace for customer engagement
CEP is being designed around the day-to-day work of business teams. Availability depends on the features enabled for each customer.
Connected conversations
Help authorized business users receive, manage and respond to customer conversations from one workspace.
WhatsApp Business
Connect a business's own WhatsApp Business account through the platform supplied by Meta.
Customer context
Keep relevant contact information and conversation history available to the business team handling the relationship.
Configurable workflows
Support appointment-related and other customer workflows when those capabilities are enabled for a business.
AI-assisted features
Use relevant conversation or business context for requested assistance where a customer enables an AI-supported feature.
Business workspaces
Associate information with the relevant organization and let each business manage its users and configuration.
The business keeps its customer relationship
CEP is intended to help a business work with messages sent to its own WhatsApp Business number.
- 1
A customer contacts the business's WhatsApp number.
- 2
Meta's WhatsApp Business Platform carries the message.
- 3
CEP routes the conversation to the relevant business workspace.
- 4
An authorized business user can manage and respond to it.
Each business is responsible for its WhatsApp Business account, configuration, recipients and applicable messaging permissions. SolRivet does not own a customer's WhatsApp number, and Meta or WhatsApp does not sponsor or endorse CEP.
Multi-tenant by design
CEP serves multiple organizations while associating information with the relevant business workspace. Business customers manage their users and configuration, and customer conversations are processed to provide the platform on their behalf.
Clear responsibilities
SolRivet controls information it collects for its own enquiries, account administration and service operations. A business using CEP generally determines how it uses its end-customer information, with SolRivet operating the platform on the business's behalf.
Plain-language information for CEP customers and their contacts
Review how information is handled, the baseline service terms, and the practical route for deletion requests.
Interested in CEP?
CEP is still being developed. Contact SolRivet to discuss the product direction and whether it fits your business.